Privacy Policy

Auto Claim Plus respects your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when you use our website or request a claim review.

Information we collect

We collect information you voluntarily provide, such as your name, phone number, email address, mailing address, vehicle details (year, make, model, VIN, mileage), insurance company and claim number, claim documents, photos, and any notes about your situation. We may also collect technical information such as your IP address, browser type, and pages visited through standard analytics tools.

How we use your information

We use your information to evaluate your claim, communicate with you, coordinate with your insurance company or attorney when requested, and improve our website and services. If you choose to receive text messages, we use your phone number to send claim updates, reminders, and related communications.

SMS consent

By providing your phone number and checking the consent boxes on our claim forms, you agree to receive text messages from Auto Claim Plus. Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to opt out of marketing messages or contact us directly to update your preferences.

How we share your information

We do not sell your personal information. We may share your information only with parties necessary to review or pursue your claim, such as the insurance company involved, an attorney you have asked us to coordinate with, or trusted service providers who help us operate our business (for example, CRM and hosting platforms). These parties are contractually required to keep your information confidential.

Cookies and analytics

We use standard analytics and tracking tools to understand how visitors interact with our website. These tools may use cookies or similar technologies. You can manage cookie preferences through your browser settings.

Data security and retention

We use industry-standard measures to protect your information. However, no website or transmission over the internet is completely secure. We retain your information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Your rights

You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, or if you have questions about this Privacy Policy, contact us at (586) 284-3655.